"We recently switched to Elaine for our auto and homeowners insurance. Within the first couple of weeks, I was rear-ended on the Mass Pike (no serious injuries). It was slightly complicated in that the main damage was to my bicycle and bike rack, items the offender's insurance didn't want to address at all. Thanks to Elaine's excellent advice, my car looks like new, I have a brand new bike rack and a check waiting to be applied to a new bicycle. This is the first time I have ever felt like my insurance agent was working for me rather than for the insurance company. Thanks for all your help! "